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previous year found that it needed to be addressed. We worked very closely to coordinate project
calls and meetings and we eventually got that done. By the time I left they were beta testing the
interface. The problem was - that that particular version was not going to be supported.

7. Please describe the roles in which you have had a relationship with a board of directors, and what
your role was in those examples. Can you provide an example of when you have had to research a
regulatory item and present your findings to the Board?

My entire career, I have worked with towns, cities, we conduct the weekly agenda review meeting.
When I worked with San Benito I was directly involved in compiling the Board agendas and briefing
them on certain items. I have worked closely with town councils, working with them on regulatory
items that may have come up. There was a request by the local planning, the regional planning
agency to have a town be involved in the planning area, which included the City of Sierra Vista. We
worked with the Town Attorney to put together a comprehensive report on funding opportunities
based on a census. The other thing that I was involved with from a regulatory point of view, there
was a question about Boards and commission and if publishing of notices in accordance with the
Maddie act - there were changes in the law that the Board was not aware of - and so researching
that with the Council and the Secretary of State office was something that I was involved with. There
are many other examples.

Communication, Collaboration, and Personnel Management
8. This position will interact with managers throughout the organization as well as partner
organizations and individuals in the community. How do you evaluate whether your department is
providing a good level of customer service? What do you feel are some of the challenges to
achieving a high level of customer service?

In Napa County in particular, we have a very engaged community in regards to land use issues. We
don't have the technology and tools in place to effectively achieve great customer service. You don't
necessarily want technology to be the crutch that you falter on. Technology is great but you have to
make sure that they are reliable, and need to be maintained. Having tools for technology, and
putting those tools in place to provide information to the public in an effort to be transparent. Your
staff from a practical point of view, you want them to be polite, and communicate in the language of
the residents they are serving. I am very pleased and proud of my communication with the Napa
community. From a community engagement perspective, one of the things we are moving towards is
integrating our technology with our community engagement. We're looking at migrating to Granicus
for agenda management. Having those elements in place, gives your staff the ability to really focus
on the important aspects, while allowing your community to request it at a moment's notice. The
other project that I am involved with is a public records request system. I have been involved in
launching the policy for that and conducting the training. Those tools, we are starting to move in that
direction. They're not going to replace the staff by any stretch of the imagination. They're going to
allow you to use your staff a lot more efficiently.

Closing

9. Is there anything else you would like to add?

10. If out of the area – Are you willing to relocate?