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resources they need to make that work. I set out basically, this is the timeframe - this project was about 6-8
months. Identifying what the timelines were, midpoint check-ins, what resources, where are we at. Once the
project was completed, working with the Fire Chief and ultimately with the Board, approving and destroying
these records were based on the staff reports. What the timelines were and the results.
5. Please describe your experience with electronic filing systems as it pertains to this position.

In Sunnyvale we are responsible for the City Manager's office, we are trying to higher a consultant to understand
what electronic management process would work for our system. When I worked for the City of Estero, my main
function was to scan all the documents and file them electronically through Laserfiche, and ensure that all the
documents were filed electronically and had the retention schedule. In Menlo Park, I just explained to you, what
we did. At Midpeninsula we did not have an electronic filing system.

6. Please describe your experience in evaluating technology and operational procedure utilized in an
administrative department and your approach to implementing change, if needed.

The only experience that I can speak about that would be at Midpeninsula - I wanted to see how we could go
paperless - at the time there was a lot of new technology. I implemented the change - it started off as more of
doing my own analysis on what does it take for me to compile, entrench, and put the binders together. We didn't
mail them out, we actually drove them out. I had to estimate the costs for me and the time. I also took into
account, being an environmental agency, what was the environmental impact we were having. I then presented
that to the General Manager, and that was then also brought to the Board for consideration. I said it would be a
three month pilot to see how it works. After the three months we figured it out. At the time there weren't many
apps available for General Management. It took a while to figure out what was best. We decided to go with
Evernote and it worked out. I had six out of seven Board members, who were on board with it. Through trial and
error it came out to going paperless. It's a lot of education to make that work, it's a lot of one on one training.
Reiterating the fact that we are an environmental agency. Leveraging technology was a good thing.

7. Please describe the roles in which you have had a relationship with a board of directors, and what your role
was in those examples. Can you provide an example of when you have had to research a regulatory item and
present your findings to the Board?

I've had over 12 years of experience working with the Board in all of the agencies that I've worked with. The way
that I see my role as the clerk or board secretary, I see myself as the liaison between the Board and the public. I
see myself as a tour guide, Boards are elected every year, and my goal is to make sure that their stay in
government is as comfortable as possible, that they are following the laws, ordinances, and procedures, and my
role is to help facilitate. We need to make sure we are doing everything we can to facilitate that. In regards to
researching some sort of regulatory item, the only example I can think of, a couple of years ago there was a
change in elections to odd number years vs. even. I saw this new law was coming into effect, I did my research
and determined what the voter turn out was for the last four election cycles, and found that we met the
threshold that sparked the change from odd number years to even number years. That rolled into us having to let
the public know that this change was going to happen, and the city council.

Communication, Collaboration, and Personnel Management

8. This position will interact with managers throughout the organization as well as partner organizations and
individuals in the community. How do you evaluate whether your department is providing a good level of
customer service? What do you feel are some of the challenges to achieving a high level of customer service?

I guess what would determine a high level of customer service, is the amount of complaints our department
receives. IN regards to the office itself, and the organization as a whole. Just from experience the clerk's office is
the go-to. I want to say 25% of the questions coming in have nothing to do with the legislative process, and it's
just a matter of redirecting the question and actually ensuring that there is someone on the phone when you
transfer it. The biggest challenge, is not understanding personalities, and being stuck in a siloed mindset, and not