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end - it enabled us to index our information in a more productive fashion. So that policy I was able to
get our board to approve in 2011 and we have been paperless ever since. I was directly responsible
in creating something that assisted the agency in better internal coordination, which led to better
coordination with the constituents ant the Board.

6. Please describe your experience in evaluating technology and operational procedure utilized in an
administrative department and your approach to implementing change, if needed.

Like I was saying before, because ACTC is a new agency there is constant revisions and a constant
need to create technology to keep up what is going on in the agency. IT support is under that
umbrella. As a clerk, I played an integral role in designing and developing our Board software. It is
the software they use during the meetings, we worked with an outside agency and built out our
software specific to our needs and our agency. It is a touch and play that allows us to run a z:,
facilitate the meeting from the meeting room. We have a VDI system that allows us to report
remotely. Anytime that there are any tweaks or troubleshooting, we coordinate those meetings with
them and facilitate the AZ and IT systems.

Previous to that with the SF Housing Authority I was also the website administrator - I was
responsible for publishing various documents. The SF Housing Authority also went through a
website revamp. I assisted with the graphics and we redid the logo. I am very familiar with
technology. I am not an IT person. I work hand in hand with our IT team now. I am able to provide
input and assess situations and tailor our needs for the situation I am in.

I am very proficient in MS Office - our meeting packets would go out - I had to figure out a way to
use technology to create an efficient way. I have done four revamps of our agenda to make them
aesthetically pleasing and easy to understand. I am able to contribute in ways that moves the agency
forward. Sometimes with government agencies I feel that people get caught in the trap of just doing
what they are used to - and I was able to bring innovation to the agency.

7. Please describe the roles in which you have had a relationship with a board of directors, and what
your role was in those examples. Can you provide an example of when you have had to research a
regulatory item and present your findings to the Board?

I interact with a Board every day of the week. 22 elected officials. I interact with their staff and
directly with them. As far as researching, I'm trying to think of a really good example. Alameda
County is a sales tax authority - we went to the voters in 2012 with a voter registration expenditure
program. There was a lot of research that needed to be done to get our measure on the ballot. We
are a County wide agency that requires approval from each district in the County. I was helpful in
researching that information, to make sure that the approvals go to the Board. In my current
capacity I do not make recommendations to the Board, our Executive Director is the only one who
can do that. I did play an integral role of doing the research, working with multiple outside partner
agencies, the individual cities and the clerks for those cities.

Communication, Collaboration, and Personnel Management
8. This position will interact with managers throughout the organization as well as partner
organizations and individuals in the community. How do you evaluate whether your department is
providing a good level of customer service? What do you feel are some of the challenges to