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pretty adept at using electronic software. We have used software that I hadn't used before.
I'm pretty adept at whatever electronic systems I am handed to use.
6. Please describe your experience in evaluating technology and operational procedure utilized
in an administrative department and your approach to implementing change, if needed.
We did go through several software programs with our dog licensing programming here. We
were using one system here that didn't seem to work well. I investigated using a different
system. Basically, it was a matter of getting our staff to touch it to see how it works for them.
What makes sense in terms of the system we already have - pretty much that was it.
7. Please describe the roles in which you have had a relationship with a board of directors, and
what your role was in those examples. Can you provide an example of when you have had to
research a regulatory item and present your findings to the Board?
Both here at the Township and with Cleveland there were several times that we had to
research licenses such as liquor licenses where they wanted to remove micro-breweries. I had
to present that research to the council
Communication, Collaboration, and Personnel Management
8. This position will interact with managers throughout the organization as well as partner
organizations and individuals in the community. How do you evaluate whether your
department is providing a good level of customer service? What do you feel are some of the
challenges to achieving a high level of customer service?
I see it as if they are providing good feedback or the users of the end product then I see that as
my department providing good service. I think that one of the fallbacks of providing good
customer service - things can become a little mundane - so it's a matter of making sure you are
properly training everyone and making sure that everyone is on board with that.
Closing
9. Is there anything else you would like to add?
10. If out of the area – Are you willing to relocate?
Is open to relocating. Is excited about the process of relocating.
Overall Comments:
