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achieving a high level of customer service?

In administrative setting your team is the heartbeat and the core of the agency. Usually it is pretty
easy to tell from the management perspective if the admin team is highly functioning or if there are
problems. You are the face of the agency, the front desk, the call center, assistants. For me
personally, I am really big on communication and makes sure that there is communication. At ACTC
we facilitate senior level executive meetings. I am responsible for gathering notes and making sure
that information gets out to the administrative team. I feel that I am really strong in that capacity
because I have worked through every type of administrative role. I think that communication
between departments is really important. All of the notes that go through the board have to be
managed. ACTC is a small agency in staff - we have over 100 consulting teams and contracts, ranging
from construction to IT. There is a lot of communication and coordination that has to happen. Since
our Board deals with transit agencies and cities, the coordination is still the same. I'm really a
straight shooter. I don't take a passive aggressive approach. I want everyone to succeed and get the
work done and I want everyone to provide the services needed, and I want them to feel good about
coming to work so they have a high level of productivity.

Closing

9. Is there anything else you would like to add?

10. If out of the area – Are you willing to relocate?

I would drive. I currently commute into Oakland now. It would be just 20 to 25 minutes.