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that they needed to get a note from their doctor to get protected. You definitely
have to have that conversation with your doctor because there are SMLAs so you
can be covered. The employee was able to provide the necessary documentation.

4. Please describe your experience in coordinating, tracking and reporting out on
the implementation of organizational goals, objectives, policies and procedures.

My experience with tracking and organizational goals. What I have done working
as a program administrator - is strategic programming. Definitely strategic
planning, be objective, and cost efficiency of whatever plan we are trying to
implement. Salesforce is one of my favorite programs. I developed a system
program with Salesforce. I tracked and was able to allow people to track what
assignments that they had. I used a Salesforce system - that's how I was able to
organize certain tasks I was given.

5. Please describe your experience with electronic filing systems as it pertains to
this position.

6. Please describe your experience in evaluating technology and operational
procedure utilized in an administrative department and your approach to
implementing change, if needed.

I would say organizing the tools I would need that would allow me to effectively
assess how to implement a program, system, or when evaluating technology, the
cost effectiveness of it. My experience, definitely evaluating. Also consulting with
stakeholders and how it is going to effect the overall organization.

7. Please describe the roles in which you have had a relationship with a board of
directors, and what your role was in those examples. Can you provide an
example of when you have had to research a regulatory item and present your
findings to the Board?

Communication, Collaboration, and Personnel Management

8. This position will interact with managers throughout the organization as well as
partner organizations and individuals in the community. How do you evaluate
whether your department is providing a good level of customer service? What do
you feel are some of the challenges to achieving a high level of customer service?

It depends on the knowledge of each of my employees that are under me. It
depends on how willing they are to be a resource for customers. One of the
greatest frustrations for patience is that they had not been explained the proper
knowledge regarding certain things, and always make sure they have the updated