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• IT Management: Serve as liaison between school sites and IT central office, responsible for managing staffing for
technical support teams across a regional district, more than 200 school sites and central offices.
• Project Management: Manage staffing and project costs and develop business processes to more efficiently
support school sites.

Los Angeles Unified School District May 2017 – July 2017
Network Operations Manager (Temporary)
Plan, organize, coordinate and oversee the daily operation of the District’s enterprise network.
• Fiscal Management: Directed the maintenance of devices procured via the U.S. Department of Education’s E-Rate
Program to decrease general fund liabilities.
• Project Management: Managed the decrease of unavailable distribution layer network devices that caused
connectivity issues in classrooms and offices
• Problem Management: Led the implementation of the problem management process to identify and prevent
chronic network problems.
• Strategy Development: Facilitated IT strategy creation for staffing and departmental needs for the Network
Operations department.

Los Angeles Unified School District August 2013 – March 2014
IT Support Technician
Design, maintain and manage school local area networks and connected devices. Produce and maintain system end user
documentation. Install and inspect computers, software and related devices on a local area network.
• Client Support: Resolved technical issues for users and support personnel. Responsible for troubleshooting
software problems, mobile device hardware and software applications.
• Project Management: Managed project activities and team members. Led multiple infrastructure implementation
projects.

Conference Connect January 2013 – December 2013
Network Engineer
Manage multiple projects and communicate project plans to ensure execution on time and within budget. Design, develop
and analyze the functionality of the network.
• Operations Management: Design and implement wireless networks and recommend wireless solutions to
customers.
• Project Management: Manage project team members daily activities and monitor project progress utilizing software
such as Microsoft Project. Evaluate and report project progress and present updates to sponsors.

EDUCATION AND CERTIFICATIONS

California State University, Northridge ITIL Intermediate, Service Offerings & Agreements
Master of Public Administration: Public Sector (in progress)
Management & Leadership
ITIL Intermediate, Service Operation
California State University, Dominguez Hills
Bachelor of Science: Business Administration, ITIL Foundation
Information Systems
Certificate: Project Management Cisco Certified Design Associate (CCDA)

Cisco Certified Network Associate (CCNA)
Santa Monica College
Associate of Arts: Liberal Studies Cisco Certified Entry Network Technician (CCENT)