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562.331.5782
HONG HA hongha101@gmail.com

1685 E. Girard Pl. 622B
Englewood, CO 80113

STRENGTHS PROFILE

Strategic Leadership With over 20 years of library service experience, I possess
strong leadership, management, technology, and
Change Management
collaboration skills with a proven history of work centering on
Project Management team development, customer experience, and change

Staff Engagement management.
Team Development EXPERIENCE

Senior Librarian July 2016-Present
EDUCATION
Denver Public Library, Denver, CO

MA | Library and Information Manage the daily operation of the Hadley Branch Library.

Science, Information Architecture Develop and manage the branch budget. Support system-
wide strategic initiatives, coordinate and develop
San Jose State University, programs and services to support customer needs.

San Jose, CA | 2006
Supervise 14 staff members, including librarians, library
program associates, technology specialists, teen tech,
BA | English, Creative Writing clerks, and pages. Recruit, hire and develop cross-
functional and high-performing teams.
California State University, Long

Beach, Long Beach, CA | 2001 Manage one of the most active makerspace in the Denver
library system, designated as an innovative operational
model for other makerspaces in branches throughout the
LANGUAGE system.

Vietnamese Member of the Technology Advisory Committee. Develop
and teach the Empowered Employee class. Determine
policies that affect customer experience of services
delivered by technology. Evaluates new technology project
proposals and makes recommendations to the Executive
Team.

Co-lead the inaugural Equity Diversity and Inclusion
Committee. Implement staff perception survey, identify
training, and create communication strategy to support
equity and inclusivity.