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Rogelio Zambrano Jr., MPA

Los Angeles, CA – (323) 679-8648 – zambrano.rogelio@icloud.com

IT Leader

IT Service Management – IT Networking – Project Management

Cisco Certified
Hands-on, dedicated professional with background in IT Service Management.
ITIL Certified
Strong leader with demonstrated ability to manage, train staff and work
Initiator & Futuristic Thinker effectively with individuals at all levels and functional areas.
Technical & Customer Support Solid understanding of network management and IT customer support.
Staff Development
Skilled trainer and project leader; able to direct multiple tasks effectively and
Strategic Planning master innovative software and tools. Possess several professional
Project Management certifications.
Interpersonal Skills & Teamwork Possess strong knowledge of project management methodologies with history
of achieving cost savings and enhancing system functionality.

ACCOMPLISHMENTS
• Developed IT support model to proactively support over 100k employees and 500k students across more than 750
schools and offices
• Migration of over 50k users from a legacy wireless network to a secure enterprise wireless network
• Rearchitected a Microsoft SCCM instance and reimaged 18k Windows devices remotely
• Developed standardized service catalog model for IT division
• Decreased customer response time from 30 business days to 5 business days
• Created a Knowledge Management Committee that oversees the knowledge articles for an entire IT division

PROFESSIONAL EXPERIENCE

Los Angeles Unified School District April 2019 - Present
Special Projects Coordinator
Lead special projects and pilot projects. Evaluate divisions programs, departments and procedures for areas where
efficiency can be improved. Design, develop and implement IT Service Management processes.
• Project Management: Coordinate and lead various projects and cross-functional teams that strive improve
organizational efficiency.
• Operations Support: Lead teams to implement projects and programs.
• Executive Support: Provide support to CIO and senior directors and coordinate support for other district senior
leadership.
• Vendor Support: Establish and maintain effective customer/vendor relationships.

Los Angeles Unified School District March 2014 – April 2019
IT Support Supervisor
Supervises, coordinates, plans, and participates in all work related to the IT computing systems at schools and offices.
Evaluate district’s technology needs, implementing processes for supporting school sites more efficiently. Provide
district-wide helpdesk, field and remote support, coordinate staffing needs and facilitate trainings for technical support
teams.