Page 1006 - CRESTRON HOME OS-3

Cannot Establish Communication with

the Crestron Home Processor

The Crestron Home processor is not communicating with Crestron Toolbox via Ethernet or USB.

Possible Cause(s)

The Crestron Home processor needs to be restored to factory settings.

Corrective Action(s)

Factory reset the Crestron Home processor:

CAUTIONS:

l All configured settings and all devices that are paired with the Crestron Home processor
are erased during a factory restore.

l If required, download the backup files from the myCrestron Residential Monitoring
Service before proceeding.

To factory reset the Crestron Home processor:

NOTE: Use a small, pointed object (such as the tip of a pen) to press the buttons on
theCrestron Home processor.

1. Press and release the HW-R button on the Crestron Home processor.
2. Within 3 seconds, press the SW-R button on the Crestron Home processor five times, with
under a 1-second gap between each press. The Crestron Home processor begins the
factory reset process and then reboots. The process may take up to 15 minutes to
complete.

3. Connect to the Crestron Home processor using Crestron Toolbox™ software and then use
the Text Console tool to check for a prompt. The standard device prompt should display.

Product Manual — Doc. 8525Z Crestron Home™ OS • 989