Page 1014 - CRESTRON HOME OS-3

Cannot Set or Change the Passwords

The firmware for the Crestron Home processor was downgraded from version 3.000.0419 or
higher to version 3.000.0329 or lower and then upgraded to 3.000.0419 or higher and the
following condition is occurring:

l Cannot set or change the Advanced User Interface Device password or User
Interface Device password.

Possible Cause(s)

The password reset procedure was not performed when the firmware for the Crestron Home
processor was downgraded from version 3.000.0419 or higher to version 3.000.0329 or lower

Corrective Action(s)

Reset the passwords and then reboot:

NOTES:
l The Admin username and all other users are removed from the system.
l When the passwords are reset, the system displays a prompt to enter a new Admin
username and password.
l The Advanced User, User Interface Device, and Common Device passwords must be set
manually.

To reset the passwords:

1. Press and hold the SW-R button on the Crestron Home processor (about 15 seconds) until
the MSG LED flashes rapidly.
2. Set the Admin username and password in the Create Admin Account dialog box.
3. Disconnect power from the Crestron Home processor (for example, unplug) for 15 seconds
and then reconnect power.
4. Set the Advanced User, User Interface Device, and Common Device passwords:

NOTE: To change the Admin password, refer to Change the Admin Password (on
page 274).

l Advanced User password: Refer to Set or Change the Advanced User Password (on
page 275).
l User Interface Device password: Refer to Set or Change the Advanced User
Password (on page 275).
l Common Device password: Refer to Set or Change the Common Device Password
(on page 277).

Product Manual — Doc. 8525Z Crestron Home™ OS • 997