Page 19 - GSDNewsJun17

David Challis Lawrence Lee Mario Cordova

would like to pass on my ’m just reaching out to pass on hank you to Mario Cordova
I commendation for the field Isome feedback for one of your T(HPE deskside engineer) for
service provided by David Challis team members - Lawrence Lee. addressing the HDD’s issues in
for our HPE storage arrays. time for NOKIA’s work to proceed
Lawrence has always been valued
Having worked with David on by us and he is constantly doing today as planned.
Customer multiple occasions before this, little things to help/support/show And also a big thanks to the HPE

I am very much impressed by
that he cares.
team.
the overall experience, quality of
service, technical knowledge and I’ve previously had a few little Vlad Valter, PMP
Senior Project Manager
grumbles to Raju about a few
Appreciation & displayed by him. struggles we’ve had with the IP and Optical Networks
communication skills that were
generic HPE support guys, and
David - I really thank you for such
hank you for your help last
drive results in those instances as
a commendable job done, as you Lawrence has often stepped in to Tweek, I really appreciate HPE
Success Stories have always kept me informed well. coming through for us in a short
about each bit of progress,
time frame.
The latest example is after we
on every case, this is really an
ideal example of KCI (Keeping had to do some emergency power Richard Payne
works in our Tooronga data
Account Director
Customer Informed). centre, we informed Lawrence of Optus Corporate Account Team
I truly appreciate your efforts what was taking and he was on
in making it such a wonderful stand-by even checking in late at ur sincere thanks to yourself
experience working with you. night in case he was needed.
Oand the HPE team for all
Good job mate! Keep rocking! BTW this also means you’re not your cooperation.
Pranhakaran Francis allowed to ever take him off the David Cauz
Senior Systems Engineer Coles account! ;-) Senior Maintenance Service Mngr,
Fujitsu Australia Limited Olly Oliver IP and Optical Networks
Linux & Virtualisation Team
Leader | IT IS&O Platform Services

Jheong-ki Kim

his is to express my personal and DHS’s appreciation for last weekend’s HPE CS900 Production CSUR upgrade. Both
Tappliances were upgraded smoothly and completed ahead of time. At this time all HPE CS900 appliances are now
consistent at the CSUR1612-1.1 firmware patch level. Please pass on my thanks to Jheong-ki Kim.

During this week, the appliances have been operating without any issues to date. The Fraud Management system (F0P)
received a performance boost by having the Hyperthreading enabled and early indication is that, although the CPUs are still
working hard and hitting 100% peaks, the average CPU utilisation has decreased and workload throughput have improved.

Once again, thanks to all involved.
Peter Chan
Cloud Infrastructure Services Architect
Department of Human Services