Page 20 - GSDNewsJun17

Customer Success Story

SAP

The Situation

n 2015 HPE signed a contract with SAP to deliver HANA Enterprise Cloud (HEC) infrastructure and services to
IQueensland Government.
The initial solution was to build and deliver HEC Infrastructure as a Service, and the solution was built in late 2015/
early 2016 utilising EG product, Technical Consulting, Flexible Capacity, Data Centre Management, Data Centre Care,
Technology Services Management Centre (TSMC) and Account Management. The Queensland HEC delivers services for
Queensland Treasury, Department of Natural Resources and Minerals, and Office of State Revenue.

Since then, HPE have also undertaken support of Shared Services Centre in Canberra (the Canberra HEC) as well as
extended the services to provide Platform as a Service to both Queensland and Canberra. The account has now grown
to $12.6M - overseen by Account Delivery Manager, Renee Morcos.

Challenges

T here are always challenges with supporting new solutions, and the HECs were no exception.

For TSMC this included resourcing for SAP Basis support as well as skilling up in the infrastructure components
of the solution. A major hurdle had been achieving the certifications that SAP require for support of the solution. This
includes ISO 27001 (Information Security) and ISO 22301 (Business Continuity) as well as IRAP certification for the
Canberra HEC.

Highlights

The people are wonderful” says Renee, “It has been great to work with such an amazing team - they are motivated
“and driven, with a focus on the customer and a handle on the complexity of the environment”.
Renee is also keen to reap the benefits of this steep learning curve - once we are certified we will be looking at supporting
other government agencies, possibly even providing a more secure solution for delivering services for “Protected” level
data.

We spoke to Renee Morcos, Account Delivery End to end service offering
Manager for SAP Australia about the SAP HANA EC is and end to end service offering with the potential for significant order growth and additional revenue streams.
profile Enterprise Cloud solutions in Queensland and HAs well as the obvious service variation orders for our existing customers, the solution has resulted in:
Canberra.
Renee has been with HPE for 24 years and an • Development of new skills in technical consulting and management of SAP basis
Renee Morcos Account Delivery Manager for the past 9 years. • Additional compliance and audit requirements that when complete are an additional selling point of this solution
SAP Account Delivery Renee holds a Bachelor of Economics and and other managed services
Manager Diploma of Education. • The potential to automate and innovate in the TSMC toolset that is used to manage the solution