Page 234 - Aida Hovsepian Onboarding

LOGISTICS

DISTRIBUTION MANAGEMENT DISTRIBUTION AGREEMENTS
Sysco Atlanta and Sygma Carolina agreements expire
DISTRIBUTOR SERVICE November 1, 2018. A Request for Proposal was sent to
A changing distribution landscape has created a need for multiple distributors. CSCS has received responses to
CSCS Logistics to evaluate the approach to Dine Brands the proposal and will be making a recommendation to
distributors. Distributor performance continued to present Members in the Southeast in 2nd quarter 2018.
a challenge to Members and the CSCS Logistics team in
2017, fueled primarily by dwindling driver and warehouse DISTRIBUTOR BUSINESS REVIEWS
personnel resources. IHOP restaurants are experiencing Members and their associates were a vital part of seven
service levels below expectation even from distribution business reviews with distribution systems that service
centers that previously provided consistent above standard IHOP restaurants. Member participation in the meetings
deliveries, and distributor / Operator partnerships have has provided opportunity for distributors to hear firsthand
been strained. CSCS continues to address distributor feedback and an opportunity to better understand current
performance issues and drive resolution for service conditions that impact IHOP restaurant operations.
improvement.
DISTRIBUTION SATISFACTION SURVEY
CSCS conducted a systemwide survey in the 3rd quarter
The Logistics team is forming a Distribution Oversight of 2017. The survey was launched this year via email
Committee comprised of CSCS Member associates to and utilized Survey Monkey to ask questions regarding
examine distribution expectations and develop strategies Managers’ perception of their distributor’s service. Though
for our approach to improved distribution service. the low number of responses received did not provide valid
results, distributors followed up with Managers to discuss
their concerns and resolution. We continue to explore
survey methods to maximize Manager opportunity to
provide distribution feedback.

8