Page 413 - Aida Hovsepian Onboarding

(A) Physical Protection of data This is a check and balance system to prevent any fraudulent act.
C33
(B) Security Protection for electronic data Security protocols to prevent confidential data from leakage, loss, and theft
Demand plan is constructed by Brand Management team to assist test, promotion, and menu
C34 Carefully construct and review Demand Plan
processes
C35 Review contracts through Contract Calendar Every two weeks, an update on contracts by CM is shared with relevant personnel

Maintain data visibility around products, vendors, and suppliers CSCS maintains an integrated supply chain solution which stores business critical data. The
C36
using CSCS Integrated Supply Chain Management System system is provided by a third party. CSCS continuously review data to ensure the integrity

C37 Price variance analysis An analysis to detect incorrect pricing charged by distribution centers
C38 Continuous review and control from CSCS This control applies to third party service providers (InfoSync, Benefits and Systems)

C39 Maintain pricing integrity Pricing is uploaded onto HAVI by vendors and approved via workflow by CMs.
C40 Annual audit by third party Annual financial audit by third party

A document that contains confidential information about the franchisee, which is completed and
C41 Membership Subscription Agreement signed by the franchise owner, and is approved and signed by the CSCS CFO that establishes
Membership with the concept Co-op.

C42 Multi-tiered internal approval process Approval by Directors and CFO required prior to distribution of information

C43 Protection of confidential information Information deemed confidential and proprietary is only published on secured websites or provided

C44 Legal review and/or presence Third party provides legal counsel
Franchise and store information provided via data feed from Applebee's system of record (SDMS)
C45 System control and IHOP system of record (FRED). Weekly data quality control audits conducted by Havi to
identify discrepancies.
In this meeting, CEO, CPO, and category managers review current contracts and pricing around
C46 Monthly Commodity Review Discussion
several key commodities, and plans future strategies
Business Analyst audits balances for several key commodities such as bacon, ground beef,
C47 Formula-based Pricing Balance Audits for several commodities
cheese, and butter

C48 Implement DineEquity Crisis Management Training Document Review and follow DineEquity Crisis Management Document

C49 Test Brief The document includes the test design, line up which is vetted with MDI for new SKUs
Presentation new food ideas by MDI/FBI (Operations / Marketing) to Senior Management to
C50 Food show
determine test line up
C51 Brand prepares a menu/campaign brief and product matrix Menu/Campaign brief and Product Matrix is provided by Brands
For Applebee's, Business Analytics or Brand Finance publishes a forecast for promotion/menu,
optional and deletes come from One Net. Yields are warehoused in Star Chef.
C52 Forecasting yields are provided by brands
For IHOP-Forecast (including yield assumptions) supplied by Brand via E-mail.

C53 Market Distribution Agreement (MDA) This agreement is signed by CSCS and DCs.
C54 Freight Agreements This agreement is signed by CSCS and DCs regarding freight programs.

C55 Volume Report from Distributor This report is provided by DCs.

Regular auditing done on data coming in, residing in, and coming out of the system (Havi). Audits
C56 Data Audits cover the following: pricing, DC item mapping, DC mark-ups, validating the supplier's, brand's, and
distributor's daily feeds.
A schedule of all critical business records, purposes, format, retention period, and disposition
C57 CSCS Record Retention and Disposition Schedule and Policy
method. Records are monitored and maintained annually based on the schedule.
Data stewards are appointed to represent departments to make decisions related to data
C58 Data Stewards from all departments
management for all departments.