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Contacting HM Revenue

and Customs (HMRC)

HMRC have lots of general help for new employers:

Guides:

You can find basic information on employing staff for the first time on GOV.UK:
www.gov.uk/employing-staff

This government guide dispels common misconceptions about taking somebody
on if you are a first-time employer:
www.gov.uk/government/publications/employing-someone-for-the-first-time-
guidance

For an overview of all of GOV.UK’s PAYE employer guidance in one place, see:
www.gov.uk/business-tax/paye

HMRC Employer Bulletin – A bi-monthly magazine for employers giving up-to-
date information on payroll topics:
www.gov.uk/government/collections/hm-revenue-and-customs-employer-bulletin

Employer PAYE news – HMRC has a news page which brings together PAYE news
items you may find helpful:
www.gov.uk/government/collections/paye-news-for-employers

Webinars

HMRC offer free online presentations covering a range of payroll topics such
as Basic PAYE Tools, employment status and penalties. If you can’t make the
live webinars then they are usually recorded so that you can watch them later.
They also have webinars and You Tube videos on other employer topics:
www.gov.uk/government/news/webinars-emails-and-videos-on-employing-people

New employer helpline

Employer for less than 3 years: 0300 200 3211

You need your employer reference number with you when you phone.

Opening hours:
8.00 am to 8.00 pm, Monday to Friday
8.00 am to 4.00 pm Saturday
Closed Sundays, Christmas Day, Boxing Day and New Year’s Day
For customers who are deaf or hearing or speech impaired:
0300 200 3212 (Textphone)

Fax Number: 03000 523 030

page 43 Taking on a personal assistant – a basic guide • Contacting HMRC