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Write to:
National Insurance Contributions and Employers Office
HM Revenue and Customs
BX9 1BX
United Kingdom

Accessibility

If you have accessibility needs there are lots of options for contacting HMRC.
For example if you are deaf, do not hear well or have difficulty speaking, you can
contact HM Revenue and Customs by text relay or textphone.

If you are blind or cannot see well, you can ask for written materials in other
formats like Braille or large print.

If you cannot deal with HM Revenue and Customs by telephone, you can ask for
a home visit.
Details of these additional services can be found on the HM Revenue and
Customs website:

www.gov.uk/dealing-hmrc-additional-needs

If you do contact HM Revenue and Customs in person or by telephone,
keep a note of the conversation. Write down:
• the name of the person you speak to

• the time and date of the telephone call

• the advice you receive.

If you write to HM Revenue and Customs, keep a copy of your letter and proof
of postage (ask for a receipt at the Post Office) and any reply you receive.
This might be important if there is a problem later on.

We give you other hints and tips for dealing with HMRC in the ‘Other tax issues’
section of our website:

www.disabilitytaxguide.org.uk

page 44 Taking on a personal assistant – a basic guide • Contacting HMRC