Page 24 - Microsoft Teams Adoption Workshop

Persona Groups Worksheet (people – to be validated, completed in the workshop):

Persona Group Date Device Device Device Device Device

Executive, Senior Leaders attend large meetings scheduled and initiated by others
communicate to large groups (Town Hall meetings, All Hands)
delegate my calendar to assistants
be connected to people and information when I travel
…?
Executive Assistants Initiate large meetings
schedule meetings on behalf of others using conference rooms
act as delegates for the people I support (calendar, email) and delegate to colleagues as cover
…?

Reception / Security forward incoming calls
respond in emergency situations
…?
Knowledge workers use Teams to call and chat with colleagues
manage information related to specific bodies of work
manage information related to specific ongoing themes
keep information related to a group of people or theme together
Contractors connect to Teams using my company-issued equipment
connect to Teams when at my company’s workplace
contribute to customer teams as needed, requested
Road Warriors / Sales work from non-corporate locations

Manufacturing Plants work when away from my workstation
use shared equipment
hear phones ringing
Frontline – Retail work in the open
be able to quickly contact colleagues in other locations

Customer Service / Contact Center answer calls that come to my group, not just me
know that incoming calls as managed out of hours
Record transcripts of conversations with customers (chat), (voice?)
CLOUD COMMUNICATIONS DIVISION