Page 22 - Microsoft Teams Adoption Workshop

General Persona – Most Frequent Use Cases

Chat Features Used For…
• One-to-One and Group Conversations ➢ Quick interactions where email is not needed
• Persistent conversation records ➢ Establishing chat rooms to capture interactions on common areas of interest
• Rich formatting ➢ Drafting short documents or document sections before publishing
• Urgent delivery options, @mention ➢ Get someone’s attention on a time-critical item
• Attaching files, emojis, stickers and Giphys ➢ Collaborate on a document before approval – it can be co-authored only by the chat participants
• Bookmarking a conversation ➢ Save a position in a conversation when a useful entry was made
• Meet now: call or video, share screen ➢ Convert a conversation into a call
• Schedule a meeting from a conversation ➢ Reserve time with the participants of a chat for a scheduled discussion when it’s clear
Calling Features Used For…
• Making and Receiving calls ➢ Classic voice conversations with call history
• Managing contacts ➢ Replaces need to search a phone book
• Voicemail ➢ Capturing missed calls and keeping a history of voicemails received
• Simultaneous Ring ➢ When a number of people can take a call coming to a given number (customer service)
• Pick (up) Groups ➢ When a number of people can take a call coming to a given number (delegates such as EA’s)
• Call forwarding ➢ When someone answers calls on behalf of someone else (reception, EA’s)
• Call parking ➢ When someone answers calls on behalf of someone else as a delegate

Devices Used For…
• Headsets ➢ Making and Receiving calls in open office locations or while traveling
• Deskphone ➢ Making and Receiving calls in closed office when privacy is needed, can’t share both sides of the conversation (lawyers, doctors, HR)
➢ Small meeting/huddle rooms and personal offices that also serve as meeting locations
• Speakerphones ➢ Working in Teams – all modalities – when not at usual place of work
• Mobile ➢ Meeting rooms
• Teams Rooms Devices

CLOUD COMMUNICATIONS DIVISION