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English for Tourism & Hospitality (107) by Prof. Adel AlSheikh

Information offices also give tourists and immigrants
helpful information. The clerks give them any necessary
documents or visas that may be required for entrance. The staff
can also tell them about different laws and regulations in the
destination country.

Mr. Carter and his staff also work with businesses and
industries that might be interested in either moving to or doing
business with the destination country. Mr. Carter's country
wants foreign industries to come and help build industry there.
The country is also interested in exporting some of its products.
In turn, the country is anxious to get the best prices on products
imported from other countries.

Wherever they go and whatever they do, the information
staff members represent their country. "We are the face of our
country to the rest of the world," Mr. Carter says. "Before they
know anything about our country, people form their impressions
and attitudes about it from the things we do and say."

(Adapted from English for the Travel Industry by Benedict
Kruse and Bettijune Kruse,1982)
i: Answer the following questions:
1. What does a tourism information office do to promote
travel to the destination country?

2. How well do employees who work in English-speaking
countries have to know English?

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