Page 12 - CSCF Document

COMPETENCY LEVELS

Each of the identified competencies is divided into four levels. The level applicable to an
officer depends on the officer’s job level and responsibilities. There are four levels for each
competency: Foundation, Intermediate, Advanced and Leadership.

Competency Foundation Intermediate Advanced Leadership
Level

Executive,
Snr Manager,
Management Asst Director, Snr Asst Director,
Support Officer, Biologist, Prin Manager,
Technical Officer, Snr Biologist, Prin Specialist, Dy Director,
Typical Job Asst Engineer, Chemist, Prin Biologist, Snr Prin
Titles Engineer,
Snr Asst Engineer, Snr Chemist, Prin Chemist, Chief Engineer
Technician*, Microbiologist, Prin Microbiologist,
Asst Technician* Snr Microbiologist, Prin Engineer
Engineer,
Snr Engineer

*where applicable

9 | CUSTOMER SERVICE COMPETENCY FRAMEWORK