Page 13 - CSCF Document
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NAVIGATING THE CSCF
This framework comprises three sections:
The first section is made up of Organisational Service competencies, which apply to all PUB
officers who deliver customer service and interface with our customers.
The second section is made up of Service Planning and Contact Centre competencies, which
are applicable to CDD-SE and WSN-PUB One officers, in addition to their Organisational Service
competencies.
The third section shows PUB’s Customer Service Training Plans to equip our officers with the
above mentioned competencies.
CUSTOMER SERVICE COMPETENCY FRAMEWORK | 10
