Page 11 - UNC Health New Employee Orientation Booklet 5.20_Neat
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Carolina Care
UNC Health Quality & Service Framework
In 2007 the UNC Health Care System made a new commitment to provide a caring, healing envi-
ronment for our patients through the implementation of Carolina Care. Carolina Care is our ap-
proach to provide compassionate, connected care, to Everyone, Every patient, Every time.
Swanson Caring Theory
Carolina Care is firmly grounded in Swanson Caring Theory. This research describes care as “a
nurturing way of relating to a valued other toward whom one feels a personal sense of commitment
and responsibility” (Swanson, Kristen 1991, 1993). There are five caring processes in Swanson
Caring Theory that communicate caring in a very tangible way to our patients.
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