Page 14 - UNC Health New Employee Orientation Booklet 5.20_Neat

Carolina Care

Carolina Care™ fulfills UNC Health Care Values

These principles guide our day to day behaviors: our decisions, our actions and our
relationship with ourselves, each other and with the people we serve.

Behavioral Expectations

Relationship Based Care

I will be self-aware and commit to taking care of myself to ensure I am prepared to

provide the very best care for patients, families, and colleagues.
I will be aware that fatigue, distraction, and work overload affects my performance

and increases risk of harm to my patients and myself.

Customer Service
I will ask questions to determine patient/customer needs and listen carefully; provide

appropriate information and summarize to check understanding
I will acknowledge and greet patients/customers promptly and courteously

I will ensure that customer solutions, practices, and procedures are carried out and

achieve their objectives
I will respond quickly to meet customer needs and resolve problems

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