Page 12 - UNC Health New Employee Orientation Booklet 5.20_Neat

Swanson Caring Theory

Swanson Caring Theory Processes

Maintaining Sustaining faith in the capacity of others to transition and face the future with
Belief meaning

Knowing Striving to understand events as they have meaning in the life of the other

Being with Being emotionally present to the other

Doing for Doing for the other what they would do for themselves if possible

Enabling Facilitating the capacity of others to care for themselves and family members

Relationship-Based Care

In Relationship-Based Care, we hold that the three most important relationships to provide a car-
ing, healing environment for our patients are:
1) Our relationship with Patient & Families, keeping them at the center of everything we do.

2) Our relationship with Co-workers. The way we treat one another ultimately translates to
the quality of care we provide to our patients. We always want to treat each other with re-
spect, teamwork and collaboration.
3) Our relationship with ourselves. We must take care of ourselves if we are to bring our best
to the patients and the co-workers we engage with each day.

Carolina Care Behaviors

The Carolina Care behaviors are deliberate actions we take to demonstrate one or more of the
Swanson caring processes, and Relationship-Based Care. Our Carolina Care Behaviors of Mul-
ti-disciplinary Rounding, Words and Ways that Work, No Passing Zone, Moment of Caring and
Patient Engaged Bedside Report help us communicate to our patients that we care about them
as much as we care for them.

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