Page 70 - Business Building Guide

Support Enroll Onboard Customers

Customers make up the majority of every team’s volume. The relationship
your customers have with dōTERRA is fostered by their relationship with you.

Seek to serve the needs of your new enrollees and earn the right to keep them as customers going forward.
Establish a culture of service, love, and appreciation from the beginning by offerring your customers Wellness Consults
as their gateway to establishing long-term dōTERRA habits.

Ideal Timeline

This is an ideal pace. Adjust as needed to meet your customers’ needs. Duplication begins by engaging in
timely follow-up with your own enrollees and then continues as your builders learn to do the same. Use this
effective follow-up process to support each new enrollee. Pay attention to your 14-day move window to
change the placement of any new enrollee as needed or desired.

Enroll While waiting for kit Add to contact Wellness Consult
to arrive: management app (see pg. 71)
• Begin text/email sequence • Text/email essential oil tips 3–10 days after their product
welcome letter/drip Day before has arrived, conduct a
campaign. Wellness Consult: Wellness Consult (30–60
• Schedule Wellness Consult mins.) to help every new
when they enroll and • Text reminder: I’m so excited member:
excitement is high. Set for to dial in together on your
shortly after their kit will 90-day plan to support • Connect products to
arrive. Give Live guide at your health priorities! In health priorities
I
time of scheduling. preparation for our call, • ntegrate dōTERRA into
Because you’re investing in you’ll want to watch the first their lifestyle
your health, I want to invest in video at the top of the page: • Set up a Daily
you and give you the best tips tiny.cc/daily-wellness. It’s Wellness Plan
on how to use your products. just over 10 minutes and will • Maximize membership
Our next step is to set up a call, help make the most of our through LRP
where in about 30 minutes you time together. • Log in to place/
will walk away with a wellness change orders
plan, knowing how to order • Connect to resources
and receive bonus products, and community
and find solutions anytime. • Then invite to share
How does that sound to you?. . . and build:
- Stir interest in
Great! I have Wednesday at hosting rewards
1:00 or Thursday evening after - Share how to earn
dinner open. Which is better product for free
for you?
Track and make any needed
14-day moves

Business Building Guide
69 B u s i n e s s B u il d i n g G u i d e
69