Page 73 - Business Building Guide

Support

Resolve Concerns

If a customer brings up a concern about a product that didn’t give them the results they wanted, listen and then make
a suggestion(s) to help them discover how to adjust to achieve their desired results. Use the following to fine tune the
process and help them have a positive experience:

Need More Essential Oils: Something Blocking Effects: Try a Different Solution:

Try small amounts of oils more Reduce the consumption of or What works for one person may
frequently. For some concerns, exposure to toxins, harmful or synthetic not work for another. Everyone’s
try 1–2 drops every 1–2 hours. substances, and anti-nutrients like body chemistry is different and the
For other concerns, try 1–3+ uses sugar, caffeine, or processed foods. ability to cater to that is one of the
daily for a month or longer until Any of these can weaken immunity, greatest advantages of essential oil
desired results are achieved or to distract the body’s energy away from use. Encourage them to try different
re-evaluate progress. health projects, and reduce the effects things until the right solution is
of the essential oils. Dehydration, high found. Also consider the emotional
levels of stress, and lack of sleep can roots of a physical condition. What
also have a major impact on results. we think and believe has direct
impact on our biological processes.
Consider recommending emotional
support to improve the level and
speed of results.

Empowered Success Business Training System 72