Page 76 - Business Building Guide

Support Enroll Nurture Customers

Cultivate a vibrant community of essential oil users. One of the very best ways to
grow your team is to take care of those already enrolled, a gold mine waiting to be

inspired. People love environments of shared values where they can learn and
grow together.

Filling gaps in a customer’s experience is a powerful way to support their long-term health and wellness goals.
Consider those in your care and look in your back office and assess where needs might exist. Use one or more
of the following scripts below to focus the purpose of a customer support conversation. Chat at first to establish
a connection. Most importantly, ask questions to discover unmet needs.

Discover Needs

• Don’t know how to use their product. • Have never had a Wellness Consult.
• Have yet to experience a difference. • Don’t know about other products that can serve them.
• Don’t know how to order online or about LRP. • Need additional ideas for health priorities.

Follow-up Call

1 Connect & Discover 2 Add Value

Hi, this is _______, your dōTERRA Wellness Advocate. I wanted Use Add-on Scripts as desired (see next page).
to call and thank you for being a loyal customer and check in . . .
3 Wrap Up
A. Answer questions/offer solutions: . . . to see if you have any
specific questions about how to use your products or have any
health priorities you are hoping to solve right now? Listen and Ok great! I loved having the time to connect today and getting
offer relevant solutions. to know you better! I have written down here that I am going to
_______ (e.g., text a link) and make sure you get (e.g., joined to
B. Follow up on progress/offer solutions: our FB group). Please feel free to reach out to me directly with
. . . I would love to hear how you are enjoying your products and any questions!
what is working for you! Affirm their positive experiences,
relating other suggestions to them.
A. I love DigestZen too! Have you tried the tabs or softgels Know Your Retention Rate
®
as well?
Track customer activity and retention rate in
B. It sounds like your kids love Lavender at bedtime! Have you ever
thought of getting a diffuser for each bedroom so you can cater to your back office:
the different needs of each family member? My Office > Quick Reports
®
C. I love how you use Deep Blue with your clients! I bet they My Office > Wellness Advocate Services Genealogy >
love it! I’ve noticed a lot of other massage therapists Summary Genealogy
successfully use AromaTouch and dōTERRA Balance as well!
®
®

75 Business Building Guide