Page 79 - Business Building Guide

Support Enroll

Address Needs and Book a Wellness Consult Call

1 Connect & Discover

Hi ___, this is ___, your dōTERRA Wellness Advocate. As your support team, I was looking in the back office and noticed . . .

On LRP, never had Haven’t ordered in Purchasing but On LRP but credit card
Wellness Consult a while in a while not on LRP not processing
. . . you seem to really enjoy . . . you haven’t ordered in a . . . you seem to really enjoy . . . at one point you had set
your oils and are purchasing while and I wanted to check the oils and purchase up a Loyalty Rewards order
every month! I would love in to see if I can answer any regularly. I would love to and it’s still set up in the
to hear what some of your questions for you? hear about your favorites system but not running.
favorites are! . . . What got and what is working for you Were you aware? . . . I didn’t
you involved with oils in the Also, . . . . . . Nice! want you wondering why
first place? (only ask this if your order isn’t shipping out
you don’t actually know) Another reason I called is to you. One reason could be
It’s awesome that you are to share with you one of the your card on file has expired
taking advantage of the best things about dōTERRA or is one you no longer use.
Loyalty Rewards Program! and how you can earn free I am happy to get that fixed
products with the Loyalty
Also, . . . Rewards Program. It’s the if you’d like.
smartest way to buy. You Also, . . .
can earn up to 30 percent
back on everything you buy
in free product. It’s easy
to change or cancel your
order anytime. Would you
like more details and help
setting up your Loyalty
Rewards Order?

2 Schedule a Wellness Consult

A. Never had a Wellness Consult: I want to make sure you know B. Offering a follow-up Wellness Consult: I know we did a
about an amazing offer and I don’t want you to miss out! With your Wellness Consult for you when you first got started and it’s
account, you are eligible to receive a free Wellness Consult where been a while, so I thought it would serve if we reviewed your
I would visit with you for about 30 minutes, either in your home or Daily Wellness Plan and make sure you are feeling confident
over the phone, and help you match your health priorities with the in how to use that you have.
products you have. We would use what we call the Live guide and I would love to get that scheduled with you! How does _______or
I will send that out to you in advance. _______ (day) @ _______(time) work for you? . . . Great! And then,
Remind me which kit you got started with ______ if you’re like me, you’d appreciate a reminder text. Would you
(only ask if you don’t know and/or it’s been too long to look up like me to send you one?
in the back office)? Awe, yes! Wonderful! Sometimes when people . . . Oh, also, I find people love to come to that time together
first get their oils, they’re not sure how to use them. The purpose prepared so I’d love to send you a link to watch beforehand
of your Wellness Consult is to help you utilize them as part of a (e.g., the Live guide video at doterra.com). Would that interest
Daily Wellness Plan and show you how to create the most benefits you? . . . Great!
throughout your day. And also make sure you know how to Would you prefer I text or email you the link? . . . OK! We are all set!
maximize your membership and earn free products. Here is my contact information so you know how to get a hold
of me . . . I am looking forward to our time together!

Empowered Success Business Training System 78