Page 19 - Goldair Handling_Corporate Responsibility & Sustainable Development Report 2017

REPORT 2017

BUSINESS MODEL

STRATEGIC KEY ELEMENTS VALUE PROPOSITION CUSTOMER MAIN ACTIVITIES
PARTNERSHIPS OF CUSTOMER & USEFULNESS CATEGORIES • Passenger
• Hellenic RELATIONS • Provision of • Airline Handling
Civil Aviation • High level of High-Quality Ground Companies • Aircraft
Authority customer service, Handling Services • Airport Services
• Athens exemplified by • Contribution to Management • Baggage Handling
International safety and development & support Agencies • Cargo &
Airport immediate of the local community • Passengers Mail Handling
• Fraport meeting of • Lounge Services • Visitors to VIP • Services
Greece customer needs • Lifelong Learning Skills Lounges for persons
• Complaint • Raising employee • Wider Public with reduced
Management and local community (for freight mobility
Procedure awareness of environmental & mail services) • VIP Lounges
• Customer protection issues • Transportation • Freight Terminals
Satisfaction Survey Companies

KEY RESOURCES/ASSETS CHANNELS OF
VITAL TO PERFORMANCE COMMUNICATION
OF THE COMPANY’S ACTIVITIES COMPETITIVE WITH EXISTING AND
ADVANTAGES POTENTIAL CLIENTS
• Ground Handling Equipment IATA-ISAGO Certification
(push-back, belt loaders, • Airports
boarding ramps, etc.) Customer-centered Approach • Freight Terminals
• Vehicles (passenger transport Implementation of • Commercial Department
vehicles, vehicles for transporting Management Systems with • Sector media
personnel on the airport apron, etc.) ISO9001, 14001 & 22000 • Strategic Alliances (Ground.net)
• Operating Systems (ALTEA, Certification • Participation in International
FlighTracker, Framework) Conferences

COST STRUCTURE REVENUE STREAMS

• Employee salaries and benefits • The Company’s earnings
• Ground handling equipment operating costs come exclusively from the
(maintenance & fuel) activities it carries out.
• Third-party contractor salaries
• Personnel training
• Operating system upgrades
Business Model Template Generation by Alexander Osterwalder & Yves Pigneur

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