Page 53 - Goldair Handling_Corporate Responsibility & Sustainable Development Report 2017

REPORT 2017

3.6. Targeting

Goldair Handling monitors and gauges performance in all Recognition of the value of the Sustainable Development Goals
aspects of Corporate Social Responsibility on an annual led Goldair Handling to revise its action plan and the goals it
basis and sets specific goals, with a view to continuing has set for further improvement in each aspect of Corporate
improvement at all levels and meeting the expectations of Social Responsibility. The revised targeting is directly linked
its stakeholders. with the 17 Sustainable Development Goals and includes the
following:

Year of Phase of Relevant
2017-2018 GOALS completion implementation SDGs

Area: Corporate Governance & Risk Management

Creation of a Corporate Governance Code 2020

Creation of a Corporate Governance Committee 2020

Implementation of an instrument or other mechanism to facilitate the 2017 Completed
implementation of sustainable development principles and practices

Increase investment for sustainable development by 10% 2017 Completed

Creation of an integrated risk management and business continuity system 2020 Completed

Area: Market Presence

Achieve 65% customer satisfaction and a 50% participation rate in customer 2017 Completed
satisfaction surveys

Create a procedure for the protection of clients' personal data 2018

Create a Communication and Responsible Marketing Policy 2017 Completed

Add social criteria to the supplier assessment questionnaire 2017 Completed

Assessment of a specific number of large suppliers on the basis of the new 2018
assessment questionnaire for suppliers

Area: Human Resources

1. a. Create a code of conduct for workers Completed, to be
2017 implemented in
2018

1. b. Update human resources with regard to the new Code of Conduct 2017 Completed, to be
implemented in
2018

Create a training programme for sustainable development 2017 Completed
and integrate it into employee training

Maintain a low accident rate for each employee 2017 Completed

Achieve a participation rate/employee response of 50%
in the employee satisfaction survey

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