Page 48 - Goldair Handling_Corporate Responsibility & Sustainable Development Report 2017

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Institutional bodies Key issues Communication channels
• Determine the Company’s • Transparency and information • Meetings and events (2)
framework of operation • Participation in initiatives • Telephone and
• Supervise compliance with and actions electronic communication (3)
procedures and regulations • Communication via Social Media (4)
• Provide the Company’s
operating license
• Certification bodies How the Company responds
monitor compliance with ISO Institutional audits to check for compliance with ISO systems
system standards (management systems)
(management systems) Details are included in section:

“2. Quality of services and responsibility in operations”.

External Partners Key issues Communication channels
• Cooperate with the Company • Information related • Telephone and electronic
as they provide services to the services and activities communication - when required, (4)
that Goldair Handling of the company • Advertising (2)
does not offer through • Reliability and consistency • Corporate website (4)
its own means. • Events (2)
• Communication via Social Media (4)

How the Company responds

Details are included in sections:
1. ”The Company at a glance" p. 10,
2. “Quality of service and accountability" p. 26,
5. “Environmental responsibility” p. 86

Financial institutions Key issues Communication channels
• Provide financial tools • Reliability, integrity, • Telephone and
that are essential to the and transparency electronic communication (4)
operation of the Company • Updating on • Meetings (3)
• Receive the required capital company performance
provision remuneration • Consistency with
the obligations of the company
• Risk Management
and Company Growth

How the Company responds

Details are included in section:
“4. Financial results and corporate governance” p. 52.

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