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3.4. Goldair Handling’s Stakeholders

Communication and cooperation with stakeholders is particularly important to Goldair Handling. The dialogue
and exchange of views with the stakeholders constitute an essential element of and prerequisite for the strategic
management of the Company’s Sustainable Development issues.

Stakeholders are defined as groups consisting of natural or legal persons directly or indirectly impacted
by or impacting the operation of the Company.

In order to determine and prioritise the groups of stakeholders are those who have frequent direct contact and act within the
with whom the company is affiliated and with whom it environment of the Company, whereas external stakeholders
communicates on a regular basis, a specific procedure was are those with whom the company has an indirect relationship/
implemented in the form of a workshop. Goldair Handling has contact and who act in the Company’s external environment.
identified its internal and external stakeholders, taking into More specifically:
account their sector, region, and size. Internal stakeholders

• Internal stakeholders: shareholders, workers’ unions.
• External stakeholders: clients (airlines), clients (travelling public), suppliers, regulatory authorities, local communities/NGOs,
institutional bodies, external contractors, financial institutions.

Customer Passengers
Airlines

Shareholders
External
Partners
Suppliers

GROUPS
Trade
Workers OF Union
STAKEHOLDERS

Local
communities Institutional
and NGOs Bodies

State and
Regulatory Financial
Authorities Institutions

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