Page 45 - Goldair Handling_Corporate Responsibility & Sustainable Development Report 2017

REPORT 2017

DIALOGUE WITH STAKEHOLDERS

The process of identifying the needs and expectations of successfully meet their requirements and expectations.
the stakeholders includes a regular dialogue through the The expectations and the main issues that concern Goldair
communication channels we have established for each Handling’s stakeholders are presented below as they
group. This procedure allows us to reach useful conclusions have been recorded through Company-stakeholders
on the issues facing each group and permits systematisation communication. The following table also illustrates Goldair
of the Company’s actions, creating an appropriate plan to Handling’s response to them.

FREQUENCY OF COMMUNICATION: 1=ON AN ANNUAL BASIS, 2=PERIODICALLY, 3=REGULARLY, 4=CONTINUOUSLY OR ON
A PERMANENT BASIS

GROUPS OF STAKEHOLDERS AND INTERACTION FRAMEWORK
Shareholders Key issues Communication channels
• Invest the • High quality • Meetings on a monthly basis,
necessary funds of services provided telephone and electronic communication (4)
and expect a return • Maintaining a good reputation • Annual General Shareholders’ Meeting (2)
• Are paid dividends • Reliability and transparency • Annual Sustainable Development Report (1)
• Determine • Character and integrity
the Company’s • Company growth,
budget and strategy profitability, and sustainability
• Decide on the • Expansion into new markets
expansion or • Proper corporate governance,
restriction of risk management,
the Company’s and an active role
operations in decision-making
(products, • Dividend yield
stations, etc.). •Transparency in relations
with stakeholders

How the Company responds
• Publication of results, announcements and financial statements,
with sufficient information provided to shareholders.
• Publication of an annual Corporate Social Responsibility and Sustainable Development Report.
Details are included in section: “4. Financial results and corporate governance”.

Workers Key issues Communication channels
and trade union • Recognition, • Middle management meetings with the Management team
• Offer their labour equal opportunities, each quarter and via Skype with Headquarters
and knowledge and equal treatment twice per month (3)
• Are paid salaries • Workplace health and safety • Human Resources Department (4)
• Receive • Education, development • Annual assessment of staff (1)
additional benefits of personal skills, • Employee satisfaction survey - every two years (2)
• Are provided and advancement • Telephone and electronic communication (3)
with equal • Information related • Information via mobile text messages - SMS (3)
opportunities to the Company’s • Communication via Social Media (3)
for professional development and progress • Corporate events (2-4 events per year at various levels) (2)
advancement • Stable working environment • Weekly presence of a member of the personnel office
and personal • Transparent and merit-based at an airport office for direct service (3)
development system for internal promotion • Implementation of the regional station
inspection programme for proper compliance with the
procedures and contact with workers (1)
• Intranet (4)

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