Page 1354 - Chief Architect Reference Manual

Troubleshooting Printing Problems

• The recommended minimum system
requirements are not met. See “System If you see visible cracking on a CD or
Requirements” on page 27. DVD, do not insert it in your CD/DVD
drive. Cracked disks can fly apart and cause
• The computer has a CD drive but not a damage to your drive.
DVD drive. A standard CD drive will not
read DVD discs. • You do not have sufficient rights to install
• The DVD has fingerprints, scratches, or the software. Verify that you have admin-
other defects. Sometimes a small finger- istrative rights and the administrative
print can prevent the program from password during the installation process.
installing. Clean the disk with soft cotton If you are on a corporate network, consult
cloth. Be sure to use soft cotton rather your network administrator for assis-
than paper products on disks to avoid tance.
scratching. Refer to the online Knowledge Base for
solutions to common installation problems.
If the answer to your question is not found
there, contact our Technical Support
department for assistance.

Troubleshooting Printing Problems
Printing problems fall into two main Technical Support can solve. Follow these
categories: those that prevent the printer suggestions:
from working in any program and problems • Check the connection between the com-
printing from Chief Architect. To determine puter and the printer.
if the problem is specific to Chief Architect,
try the following: • Check your printer documentation for
troubleshooting printer problems.
1. Begin by clicking on the Windows Start • Contact your printer's manufacturer or
button, and select Printers. check their Web site for support informa-
2. Right-click the printer that is not func- tion.
tioning properly in the Printers folder. Your printer manufacturer is the best
3. Click Properties from the menu that resource for solving problems of this type.
appears. Chief Architect Technical Support is not able
to help diagnose and solve problems that
4. On the General tab, click the Print Test prevent printing from any program.
Page button.
If the printer does not produce a test page,
the problem is not one that Chief Architect

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