Page 1357 - Chief Architect Reference Manual

Chief Architect X10 Reference Manual

Contacting Technical Support

Chief Architect provides free online and tele- time of release. These updates are pro-
phone support to users participating in the vided free of charge for the current
Support and Software Assurance program. released version and can be accessed by
Users who have not purchased SSA receive selecting Help> Download Program
installation support for 30 days after pur- Updates from the menu.
chase. If you would like to sign up for Sup- • When you first encounter a problem or
port and Software Assurance, please contact error message, copy the exact wording of
the Chief Architect Sales Department. the message or a detailed description of
Before contacting Technical Support, take a the problem. This helps us isolate the
moment to see if the answer to your question problem and provide you with a solution
is found in the Reference Manual, Help as quickly as possible.
index, or in our online Knowledge Base. • When placing a call to Technical Support,
When you contact us, Technical Support will be at the computer or work station that is
refer you to these resources if the answer can experiencing the problem and have Chief
be found there. Architect running. If you do not have
Chief Architect's technical support can be access to the problem computer at the
reached at (208) 292-3399 or via our Web time of the call, the technician may be
site, chiefarchitect.com. unable to reproduce the issue and/or sug-
gest a remedy that can be implemented
There are several things you can do to ensure and verified immediately.
a speedy answer to your question when you • Be prepared to reproduce the problem
contact Technical Support.
when you contact us. If the problem can-
• Before contacting Technical Support, not be reproduced, there is a reduced
select Help> About Chief Architect and chance that we will be able to resolve the
make a note of the first characters of your problem on your first phone call.
Product Key and the exact version of
Chief Architect you are using. Technical Priority Support
support is available to the owners of soft-
ware licenses. When you contact Techni- Chief Architect X10 users who participate in
cal Support, be prepared to verify that the Support and Software Assurance
you are the owner of the software license. program should use the Priority Support
telephone number provided in their SSA
• Before contacting Technical Support, documentation. The Priority Support number
check to see if there are program updates bypasses the regular phone queues to give
available for download. Our engineering you the fastest possible answers to your
team periodically creates updates to the questions.
program to resolve functionality or pro-
gram issues that were unknown at the

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