Page 1356 - Chief Architect Reference Manual

Error Messages

and browse the Technical Support section of Our Technical Support specialists post new
our Web site, chiefarchitect.com. articles periodically to help resolve problems
that you may encounter.

Error Messages

Most common error messages have a known If you encounter the error more than once,
cause and simple resolution. When you make a note of your steps prior to receiving
encounter an error or warning message in the message.
Chief Architect, you can click the Check Before you report an error, check the
Knowledge Base button in the message box Knowledge Base to see if the error is already
to launch your default internet browser to the documented by typing the error message or
Chief Architect Knowledge Base on our Web part of the error message into the search
site, chiefarchitect.com.
form.
If an article discussing the message is Finally, check to see if there are program
available it will display, providing updates available. These updates are
information about the message and how best provided free for the current version of Chief
to avoid it.
Architect and contain enhancements and
It is important that abnormal errors be other changes that allow the program to
reported to Chief Architect Technical perform at an optimum level. Select Help>
Support so that we can identify and resolve Download Program Updates from the
any problems. Chief Architect menu and follow the
instructions on our Web site,
The content of an error message is useful in chiefarchitect.com.
diagnosing its cause. If you encounter an
error message, read it carefully and write
down the error number and the exact text of Error Reporting
the error message. When an error occurs, you may have the
option in the message box to send the report
Press the Print Screen key on your key- to Chief Architect.
board to capture a picture of the error No personal information is sent. When you
message. Open a new word processing doc- click Send, your default internet browser
ument or e-mail message and choose Edit>
Paste to paste a copy of the error message launches and a Web page appears on screen
into the document for later reference. This message confirms that the report was
sent successfully and may give you further
instructions on how to proceed.

1355