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5: Business objectives and stakeholder objectives






                                                                             Stay in business
                                                                              beyond the
                                                                              first two years

                                                              Be socially,
                                                              ethically and
                                                             environmentally                  Make a profit
                                                             responsible in
                                                              its business
                                                               activities      Business
                                                                               objectives





                                                                                        Expand the
                                                                     Increase            size of the
                                                                    market share
                                                                                         business

                                                            Figure 5.2 Business objectives



                                               Survival

                 Profit:  see Chapter 21,      Many new businesses fail in their first or second year of trading, so survival is a
                 page 268.                     very important short-term objective for these businesses. Once they are established
                                               they can focus on long-term objectives such as profit and growth.

                                                                                                                           59
                                               Profit
                                               For many businesses, profit is an important objective. They aim to produce and


                                               sell the level of output where there is the greatest difference between revenue and

                 Economies of scale:  see
                 Chapter 16, page 219.         total costs.
                                               Growth
                                               A business that decides to expand the size of the business in order to increase

                                               output may benefit from economies of scale. This will reduce the cost of


                                               producing each item and help to increase the firm’s competitiveness, revenue
                                               and profi ts.
                 KEY TERM
                                               Market share
                 Market share:  the revenue    As a business grows it may achieve a larger share of the market. Increased market
                 of a business expressed as a   share oft en benefits a business in that it helps develop a strong brand image which

                 percentage of total market
                                               makes it easier to sell the product to consumers.
                 revenue.
                                               Corporate Social Responsibility (CSR)
                                               Nowadays, many businesses take an interest in social, ethical and
                                               environmental issues and the impact that their decisions and activities
                                               may have on employees, customers, the community and the environment.
                                               Businesses that ignore their social responsibility run the risk of bad publicity
                                               and possible legal action. Both can affect the reputation, sales, revenue and

                                               profits of a business.
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