Page 40 - Drive First Gear Complete - Web
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Sidewalks in front of store are clean and free from trash, debris, ice, snow and weeds
Door and windows are clean and free from smudges and fingerprints
RAC signage is in good condition and functioning properly including all bulbs
Window clings and banners are current, installed appropriately and in good condition
Window displays are attractive and inviting (Back of merchandise is not showing, newest and best products only)
Trucks are parked away from store entrance when not in use
Trucks are clean, appear in good repair and free from obvious dents and damage
Coworkers are enthusiastic
Coworkers are dressed and groomed appropriately per company policy
No unpleasant odors
HVAC is operable and set at a comfortable temperature
All ceiling tiles are in place and clean, HVAC vents are dirt free, and showroom is well lit with all bulbs working
Showroom is festive and inviting
Interior POP is current, in good condition, and displayed appropriately
Only stereo or TV sound is on and playing at a comfortable level with a genre appropriate for customer base
RENT READY
The A/V wall Audio/Video Amplifier Distribution unit is on/operable with all TV's playing the company provided DVD
Carpet and walls are clean and in good condition; free from marks or damage
A/V wall and Computer fixture shelves are clean and dust free
CHECKLIST
Power cables and power strips are neatly maintained and out of customer view
IS YOUR STORE All laptops/All-in-Ones and Desktop computers are loaded with and playing the Company provided screensaver
Customer Care sign is visible
RENT READY? The counter area is clean and free from clutter with only approved counter signs per POP instructions
Partner with your store manager, franchise owner or franchise consultant to review the Store
Appearance/Customer Readiness Checklist. Once you’ve filled out the checklist, sit down with your
store manager or franchise owner to answer the questions that follow. All products are refurbished to best condition possible. (Refurbishment takes place throughout the day as needed)
All products are clean, dust/stain/fingerprint free and rent ready
WHY/WHEN/HOW TO USE THIS CHECKLIST All computers/tablets are reset to factory settings
WHY Price tags/holders are consistently placed near the right front corner of each product
❶ How your store looks to the customer creates the perception of who Rent-A-Center is as a company 60/90 day idle product is appropriately identified with “blue/red dot program”
Manager special signs are displayed appropriately and updated daily per program instructions
❷ The appearance of your store and it's products has a big impact on both deliveries and profitability Security cables and/or devices in place for all applicable product.
❸ The items on the checklist represent the standards set forth by Rent-A-Center
WHEN
❶ Prior to opening each morning Good selection/mix of product styles, brands and prices based on inventory on hand
No empty spaces where product has been removed (Fill holes as they occur throughout the day)
❷ Use as a reference throughout the day to maintain 100% Customer Readiness Products arranged to maximize the available space on the show room floor while maintaining 3 foot aisles
Products are color and style coordinated to complement each other (for example, a living room set with similar
Sidewalks in front of store are clean and free from trash, debris, ice, snow and weeds style/color tables and lamps) with a television or stereo included
HOW Door and windows are clean and free from smudges and fingerprints TV/Blu-ray/Gaming/Sound products set up/powered with a living room group to demonstrate a “home” atmosphere
RAC signage is in good condition and functioning properly including all bulbs
❶ Walk your store with the checklist first thing each morning and make notes on what needs to be Power upholstery items are connected to power source
Window clings and banners are current, installed appropriately and in good condition
done to get the store customer ready Pillows and cushions on seating are fluffed and neatly in place.
Window displays are attractive and inviting (Back of merchandise is not showing, newest and best products only) All lamps have bulbs and are turned on
❷ Prioritize your notes of things to do by what's most visible to the customer All products on floor are accessorized to home-like conditions. Beds completely dressed with current bedding,
Trucks are parked away from store entrance when not in use dinning, laundry, and living rooms accessorized to look like they would in a home.
❸ Determine who will complete each "to do" on the list and complete prior to store opening Shelf Stereos, docking stations and or 42” or smaller TV’s set up with bedroom groups to demonstrate
Trucks are clean, appear in good repair and free from obvious dents and damage
❹ Maintain the previous two weeks of checklists and notes for District Manager review a “home” atmosphere
TV’s merchandised by size per the A/V wall Planogram with remotes next to each
Y/N CUSTOMER READINESS: INTERIOR Sound Bars (max of 4) are displayed and connected to TVs on the middle shelf of the AV wall and demo ready per
the Sound Bar demo guide
Coworkers are enthusiastic All TV’s have the correct Size and Technology clings in the upper right hand corner
Coworkers are dressed and groomed appropriately per company policy Tablets/Laptops/All-in-Ones merchandised per the Computer Fixture Planogram and powered on
No unpleasant odors Laundry are only displayed as matching pairs unless a single item manager special
HVAC is operable and set at a comfortable temperature
All ceiling tiles are in place and clean, HVAC vents are dirt free, and showroom is well lit with all bulbs working
Showroom is festive and inviting
Interior POP is current, in good condition, and displayed appropriately
Only stereo or TV sound is on and playing at a comfortable level with a genre appropriate for customer base
The A/V wall Audio/Video Amplifier Distribution unit is on/operable with all TV's playing the company provided DVD Offices are clean and organized
Carpet and walls are clean and in good condition; free from marks or damage Trash is emptied
A/V wall and Computer fixture shelves are clean and dust free All merchandise in the backroom is stored appropriately, tagged and rent-ready
Power cables and power strips are neatly maintained and out of customer view Backroom floor is clean (swept/vacuumed) and the back door is secured/closed
All laptops/All-in-Ones and Desktop computers are loaded with and playing the Company provided screensaver Bathrooms are clean enough for your mother to use and stocked appropriately
Customer Care sign is visible Backroom is organized so that products are easily inventoried and safe from damage
The counter area is clean and free from clutter with only approved counter signs per POP instructions Dumpster area is clean and free from debris
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All products are refurbished to best condition possible. (Refurbishment takes place throughout the day as needed)
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All products are clean, dust/stain/fingerprint free and rent ready
All computers/tablets are reset to factory settings
Price tags/holders are consistently placed near the right front corner of each product
60/90 day idle product is appropriately identified with “blue/red dot program”
Manager special signs are displayed appropriately and updated daily per program instructions
Security cables and/or devices in place for all applicable product.
