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RTO MYTHBUSTERS

When I was closing the rental
agreement on a new living room set with a
customer, I said, “And after several weekly payments, you
will own this merchandise.” He stopped me and said, “Wait—I (
(
will OWN this living room group? Is that what you just said?” Coworker 3
“Yep,” I answered, “All yours.” He told me that he just thought he
would be renting—forever! He didn’t think he’d ever actually
own anything from Rent-A-Center! He was shocked, and
couldn’t wait to tell his family! OUR RENT-A-CENTER CUSTOMERS / RTO MYTHBUSTERS

I greeted
a customer the other day in the
store, and they seemed to have a very shocked
look on their face. I asked if anything was wrong, and
she said “No! Nothing’s wrong, I just figured that since you were
rent-to-own, that all of your stuff would be old, and really worn out…
I guess I was expecting stuff that looked like it was from the 1970’s or
something! This stuff is really nice!” And I replied, “That’s right, in fact,
we carry brand-new appliances, brand-name electronics, and high-end
furniture like Ashley and Lane. What are you interested in today?”
(
And we proceeded through the showroom to the Whirlpool
Coworker 4 appliances and she rented our top-of-the-line

washer and dryer!

After reading these situations, can you think
of a few other myths or misconceptions that you had before you
walked in the door that you now know the truth about? What are they?

Talk with your store manager or franchise owner about these myths and how to dispel them.
What did you come up with?

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