Page 33 - Drive First Gear Complete - Web

Customer Payments
You’ll take the customer’s initial payment on day one in most cases, but over the life of
the agreement, the customer will continue to make payments to you. And with each
renewal payment, you’re renewing the customer’s confidence in their decision to rent-
to-own, their confidence in us as a company, and their confidence in you and your team
to serve their needs in the future.

Customer Delivery
We deliver the products straight to their home and set everything up – and that service
is included, no additional costs! This is yet another opportunity to strengthen the
customer’s choice to rent with us. We test the products and show the customer how to
use the very features they needed when they walked through our doors at the beginning
of the day.

We’ve outlined the “basic” experience, but it should be clear that it is so much more
than that to our customers. And every time we meet or speak with our customers
is a good time to make sure the customer is happy with their choice, to build on the
experience, and deepen the relationship we have with them. OUR RENT-A-CENTER CUSTOMERS / BASIC CUSTOMER EXPERIENCE

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