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RTO MYTHBUSTERS

THE TRUTH

ABOUT RTO

Let’s start with walking through the front door, just like you did this morning. We understand that there
are some misconceptions and preconceptions of RTO. Surely you had an opinion of RTO; maybe it was
right, or maybe it was wrong. Take some time to write down your first idea of what RTO was or how it
worked in the space below: (

RAC specifically works hard to change RTO misconceptions, because we have been number one in
the industry for decades! Read these stories from other coworkers as they dealt with RTO myths
and misconceptions while they worked. They might just be what you need to help our customers
understand how we work and what our value truly is.

I found the TV the customer
needed, but his eyes just about popped out
of his head when he saw the total price. He scowled
and said, “WOW! I had heard that [RTO] was expensive, but
that’s PROOF!” I wasn’t offended, because the final price is higher (
than the big box retailer down the street, but when I explained
(
that he had three ways to buy with the Rent-A-Center Flex Plan;
1-Buy it Now for the Low Cash Price, 2-Get 90 Days Same As
Cash or 3-Get a Worry-Free Payment Option—he was
completely sold. He loved the flexibility!
Coworker 1

I had a customer tell me there
was no way they could get credit for our stuff,
after she and I walked all around the washers and finally
found the one that fit her needs best. When I told her that we
don’t do a credit check, she looked confused. I explained that she
only needed to complete a simple Rental Order Form and that no
credit is needed. She was really excited! The weekly price was
perfect for her, and she said she was going to tell everyone
on her block that she got her new washer
at Rent-A-Center and no longer had to go
Coworker 2 to the laundromat!

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