Page 3 - Peak Period Planning Document-ENGLISH - 2020_Neat
P. 3
PEOPLE
PEAK PERIOD HIRING ASSESSMENT.............................................................. 4
PRODUCT
SHIPMENT MANAGEMENT.................................................................................... 7
QUICKFIND BEST PRACTICES............................................................................ 8
PRODUCTIVITY
OPTIMIZING OPPORTUNITIES.......................................................................... 12
SL ACCOUNTABILITIES........................................................................................... 13
RETURNS - MAKING IT RIGHT............................................................................ 14
LINE LEADERSHIP......................................................................................................... 16
STORE CAPATICY......................................................................................................... 17
SALES INCENTIVE / HOURLY EMPLOYEES............................................... 18
PLANNING
SCHEDULING BEST PRACTICES....................................................................... 19 CONTENT
PEAK PERIOD COUNTDOWN............................................................................ 20
PEAK PERIOD BEST PRACTICES........................................................................ 23
SUCCESS TIPS
LOSS PREVENTION..................................................................................................... 25
SUPPLY REQUISITION............................................................................................... 27
TELEPHONE ETIQUETTE....................................................................................... 28
HOLIDAY MUSIC........................................................................................................... 28
BLACKOUT DATES...................................................................................................... 28
EXTENDED REFUND POLICY............................................................................ 28
RETURNS/EXCHANGES BEST PRACTICES............................................. 29
GIFT RECEIPTS............................................................................................................... 29
E-RECEIPTS....................................................................................................................... 29
GIFT CARDS..................................................................................................................... 29
