Page 8 - Peak Period Planning Document-ENGLISH - 2020_Neat

PEAK PERIOD - QUICKFIND BEST PRACTICES PRODUCT

QUICKFIND BEST PRACTICES

QUICKFIND STATION & SUPPLIES SCHEDULING

1. A QF Station must not interfere with daily operations 1. Schedule 1-2 people before opening and after closing
and customers. (based on flow of QF orders). Plan the day! Who will

2. Keep your QuickFind supplies in a dedicated area of pick, pack etc? Delegate QF tasks and follow up.

your backroom. # Associates Before # Associates After
# of Orders
3. Refill and clean up the QF station nightly/as needed. Opening Closing
iPad is charged nightly, ready for daily use. 100-399 1 1 (minimum)
400-600 2 2 (minimum)
4. Remember to order enough QuickFind supplies to Schedule an assembly line of staff outside of
cover the peak period. At holiday, refer to the Supply >600 business hours allowing for customers to be the
Order deadline communicated by Head Office. focus during open hours.
2. During peak periods, plan to have an employee
in early morning (before opening). To improve
efficiency, have this employee pick items (not

pack). Plan an employee to pack as many of the
earlier picked orders as possible prior to manifesting
(midmorning and near the end of day). This is
especially effective after an in-store or online event
(Black Friday, Cyber Monday, free shipping, Power
Lunch, Night Owl, etc.).

PEAK PERIOD PLANNING | REVISED OCT 20 20 8