Page 13 - Peak Period Planning Document-ENGLISH - 2020_Neat

PEAK PERIOD - SL ACCOUNTABILITIES PRODUCTIVITY

SEGMENT LEADERS NEED TO MOTIVATE, INSPIRE AND

CLEARLY COMMUNICATE BUSINESS GOALS, NEED AND

DIRECTIVES AND REACT AS NEEDED.

Leverage the Segment Leader program and utilize StoreForce tools
to maximize sales productivity during peak periods. The ability to
seamlessly switch between peak and non-peak behaviors is key and
will ensure everyone is focused on the right thing at the right time.

HABITS FOR PEAK

SEGMENT LEADERS

The PEAK SEGMENT LEADER demonstrates a strong presence on the floor. E
The Peak Segment Leader demonstrates a strong presence on the TOOLS
floor. Ensures that the team creates long-term loyalty by moving with
intention, building rapport with our customers, making compelling • Habits for Peak Segment Leader
recommendations including Store Order in order to achieve peak targets • Segment Leader Checklist
and goals.
• Zone Chart

Their role is to ensure that every customer has a terrific shopping
experience, that we capture her email address to encourage her to [CLICK HERE TO VIEW THE TOOLS]

return and ensure associates navigate her on the salesfloor through the
promotions, product and needs.

PEAK PERIOD PLANNING | REVISED OCT 20 20 13