Page 9 - Peak Period Planning Document-ENGLISH - 2020_Neat

PEAK PERIOD - QUICKFIND BEST PRACTICES PRODUCT

QUICKFIND

3. Extended shifts after mall hours must be validated with ENABLES US TO
the mall to ensure that access in/out of the mall will be
available. BETTER SERVE

# of Orders # Associates Before # Associates After 4. Schedule shorter shifts that can be extended if needed. OUR CUSTOMER
Opening Closing 5. Schedule QF staff/tasks separate from daily business.
100-399 1 1 (minimum) BY GIVING
400-600 2 2 (minimum) 6. Manage your QF schedule/hours daily, even by
Schedule an assembly line of staff outside of segment, not to overspend. 5 minutes are earned per HER ACCESS
>600 business hours allowing for customers to be the order. Example: 50 orders X 5 minutes = 250 / 60
focus during open hours. minutes = earning 4 hours. TO A LARGER

7. If you don’t have a dedicated QF team due to a low INVENTORY AND

volume of orders, floor associates are to pick and the
cashier can pack between customers. ACCELERATED

8. Have a backup plan if your QF team falls ill or if faced SHIPPING.
with other issues. Always have a dedicated QF shift each
day.

PEAK PERIOD PLANNING | REVISED OCT 20 20 9