Page 10 - Peak Period Planning Document-ENGLISH - 2020_Neat

PEAK PERIOD - QUICKFIND BEST PRACTICES
PROCESSING ORDERS
1. The SL should NEVER be assigned to the QuickFind
station, an employee should be assigned to process
orders.
2. Employees assigned to complete orders should be coded
as non-sale/QuickFind.
3. Take into account the availability of potential candidates
when hiring for peak periods to properly respond to
your QuickFind needs (early morning, day, evening).
Remember that it will take at least 2 weeks for a new
employee to familiarize themselves with the system.
4. Ensure that the QuickFind associates have completed
the e-learning QuickFind training - suggest that it be
reviewed again as a refresher if it has already been seen.
5. QuickFind orders should not be processed during
peak segments unless there is a dedicated employee
scheduled in non-selling hours. Refer to the Habits for
Segment Leaders tool for tips on how to recognize when
a non-peak segment changes to a peak segment.
6. Assign key associates to the QuickFind station; those
who are familiar with the store’s inventory and who are
experts in pick-pack-ship.
7. Pickers must check all areas of store when not finding the
product - it is sometimes misplaced. Be thorough!
PEAK PERIOD PLANNING | REVISED OCT 20 20
PRODUCT
8. Stock processing must be done efficiently to avoid
getting and shorting orders for product not yet opened.
9. Between 8am -10am, print a minimum of 50 pick lists at
once. Should you have less than 100, you can print the
entire amount while the system is fastest. Pull product,
fold, and pack. Repeat.
10. Organize picks by dept/zone to have less footsteps while
picking. Prioritize aged orders to pick, pack, and ship
first. Check for bounced orders hourly to ensure they are
completed first.
11. Pick the larger orders first to secure the larger sale in the
event the orders contain the same items.
12. Double check «shorts» before processing in the system
to avoid the unnecessary loss of a sale. Use your phone,
iPad and colleagues when having difficulty finding an
item.
13. Ensure that all orders are completed by the end of each
day (even on the weekend).
14. Motivate the team via friendly competitions and by
sharing district results. Create a sense of urgency with the
team to complete orders. QF orders = a customer who
has already paid and is waiting - the quicker we can get
the order to them the happier they will be!
15. If there is no Canada Post pickup on a given day due to
a holiday, keep all orders and the manifest for the day
together in a clear plastic bag.
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