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11. Keep track of your time. Get a little faster
every time—by following these rules—NOT by
hurrying or rushing. Hurrying and/or rushing will
result in poor cleaning, accidents or breakage,
leading to customer complaints.

12. Use both hands. Your work force is half idle
if one hand is doing all the work. Finish one step
with one hand and start the next step with the
other. Or, wipe with one hand while the other
steadies the object.

13. If there are more than one of you, work
as a team. If your partner gets done ten
minutes faster, the team gets done ten
minutes faster. And that is a wonderful
thing. You can't stop being vigilant for one
moment about what will speed up or slow
down your partner's progress. If your
company doesn’t work in teams, don’t
worry. Maintenance/PMC works exactly the same with
individual cleaners. Clean it once, clean it well and move on to
the next task.

Like any new skill, Maintenance/PMC must be learned,
practiced, reviewed, and perfected. It's worth it. The payoff is
that you will clean more expertly, make more money, have more
energy at the end of the day, and make your clients feel good
about their home and what you’ve done for them.

These are the basics. The rest of the book consists of specialized
sections on tools and jobs. Read the following chapter on tools
and products. After that, if you're going to clean the kitchen, you
are the "Kitchen Person," so you should read the kitchen chapter
next. The "Bathroom Person" and "Duster" should read the
bathroom chapter and the dusting chapter respectively. If you
are working alone, read the kitchen chapter after Chapter 2
(Tools and Supplies).

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