Page 14 - Crisis in Higher Education

Contents • xiii

11.4 Changing Organizational Culture .............................231
11.4.1 Process for Changing
Organizational Culture ..................................232
11.4.2 Summary of the Key Cultural Changes .......233
11.5 Changing Management Practices ..............................235
11.5.1 Decentralizing Decision Making ................. 236
11.5.2 Involving Faculty in Planning and
Managing the University ................................237
11.5.3 Increasing Administrative Productivity ......239
11.5.3.1 Improving Productivity for
Executive-Level Administrators .....240
11.5.3.2 Improving Productivity
for Professional Managers
and Specialist—Middle
Management ................................ 244
11.5.3.3 Improving Productivity for
Nonexempt Support Staff ............... 246
11.5.4 Addressing Skyrocketing
Administrative Salaries ................................. 246
11.6 Changing Structure ..................................................... 247
11.6.1 Executing Mergers .......................................... 247
11.6.2 Eliminating Branch Campuses ..................... 247
11.6.3 Outsourcing Nonstrategic Services ............. 248
11.6.3.1 Outsourcing Athletic Programs .....248
11.6.3.2 Outsourcing Ancillary Services
with Separate Revenue Streams .... 250
11.6.3.3 Outsourcing Services with No
Independent Funding Stream ........251
11.7 Driving Forces for Change ..........................................251
11.8 Impact of Reforming Administration and
Management on Higher Education Outcomes .........251
11.9 Summary of Recommendations .................................252
References .................................................................................253

Chapter 12 Reshaping Faculty’s Role ............................................... 257
12.1 Teaching Teachers How to Teach ...............................259
12.1.1 Supporting Full-Time, Tenured Faculty
to Become Better Teachers .............................259