Page 24 - LESSONS LEARNED BY MADARFM

REAL TIME ISSUES (MARVELA COMMUNITY)

Concern Area Issue Cause Risk Impact on Customer

1. Elevator A. Tenant getting stuck - Manufacturing Flaw – Induced Stress on Customer Loyalty

Entrapment in the elevator. Software problem customers and serious Customer Damage

Note: The reason (A) occurs is - Limited testing and risk of mental health Brand Damage

due to occupation by owner commissioning Reputation Damage
before system is working
- No Involvement of the Severe Injuries

Operator during Design

Phase

1.Service elevator (top-hat) – move-in management (to be in design)

2.Operator to be in attendance to ‘view’ the testing and

commissioning of the elevator system.

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